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Privacy Policy Overview
AllConverter is committed to safeguarding your privacy while using our services. We adhere to global privacy regulations like the GDPR and CCPA to ensure your data is handled securely and transparently.
As the Data Controller, we collect and process your data only for essential service delivery, with your explicit consent. Your rights include:
- Access to your personal data
- Request corrections or updates
- Request deletion of your data
- Object to data processing
We will never sell your personal data to third parties without your consent.
Frequently Asked Questions
Short version: We collect only what’s necessary to provide our services and improve your experience.
Specific data includes:
- Account Information: Name, email, billing details (encrypted via Stripe)
- Usage Data: IP address, device type, and browser type (to troubleshoot issues)
- File Storage: Uploaded files are encrypted and stored on AWS servers in Ireland for up to 8 hours
- Third-Party Services: Payment data (via Stripe), error tracking (via Sentry), and performance monitoring (via New Relic)
We never store full credit card numbers—only the last 4 digits.
We use multiple layers of security to protect your data:
- Encryption: SSL/TLS for data in transit and AES-256 for data at rest
- Access Control: Only authorized personnel can access sensitive data (via role-based access)
- Third-Party Vendors: All partners (e.g., AWS, Stripe) comply with GDPR and ISO 27001 standards
- Regular Audits: Security reviews and penetration testing
We retain data for the shortest time necessary:
- Uploaded Files: Automatically deleted after 8 hours unless you request manual deletion
- Personal Data: Stored for up to 3 years for legal and compliance purposes
- Payment Records: Kept for 6 years as required by Canadian law
We partner with trusted services to enhance our platform:
- Stripe: Secure payment processing (no full credit card numbers stored)
- AWS: Cloud storage with military-grade encryption
- Sentry: Error tracking without collecting personal data
- Google Analytics: Anonymous usage analytics (no personally identifiable information)
See our Third-Party Services section for full details.
To access, update, or delete your data:
- Email us at help@allconverters.net
- Include proof of identity (e.g., government ID)
- We’ll respond within 7 business days
For urgent requests or disputes, contact our Support Team.
Data Storage
AWS Cloud Storage
All files are stored on AWS servers in Ireland with AES-256 encryption. We comply with GDPR and ISO 27001 standards.
Data Retention
Files are automatically deleted after 8 hours. Personal data is retained for up to 3 years unless legally required.
Third-Party Services
Stripe
Handles payments securely. We never see full credit card numbers.
AWS
Stores user files with world-class security compliance.
Sentry
Monitors system errors without collecting personal data.
Your Rights
Access or Update Data
Request a copy or update your data via help@allconverters.net. We’ll respond within 7 days.
Delete Data
Files are automatically deleted after 8 hours. For manual deletion, contact us at help@allconverters.net.
Object to Processing
If you disagree with how we use your data, email us to discuss alternatives.